Questions

The things people ask before their first enquiry.

Do I pay a fee to use the platform?: No. Creating an account, shortlisting and enquiring are free. Hotels pay us a commission when you book. A fee applies only to certain services such as private aviation and complex group logistics, and it is shown on the proposal first.
Why can I not see prices on hotel pages?: Luxury hotel rates change daily and depend on your dates, room and length of stay. Rather than show a figure that will not survive to booking, we confirm the actual rate with the property and put it in a written proposal.
Is the rate higher than booking direct?: No. You receive the hotel's own rate for your dates. The benefits we negotiate, such as breakfast, upgrades and credits, come on top.
How quickly will I hear back?: Usually the same working day, with a full proposal within one to two working days. Remote properties and multi supplier trips may take a little longer.
Can I book a hotel that is not on the platform?: Yes. Use the planning form and name the property. We can book most luxury hotels worldwide, often with the same benefits.
What happens when I accept a proposal?: The booking is confirmed with the property and your enquiry status changes to confirmed. Payment terms are set out in the proposal; for most hotels a card guarantee is taken by the property or payment is made at the hotel.
Can I change or cancel?: Each proposal states the property's cancellation terms. Message us from the enquiry and we will manage any change with the hotel on your behalf.
Do you arrange flights and transfers too?: Yes. Air, cars, transfers, insurance, groups and cruise are all arranged by the same team and can be added to the same itinerary and invoice.
Is my data shared?: Your details are shared only with the suppliers needed to fulfil your booking. We do not sell data. See the privacy policy for the full position.